Refund Policy

At Mozie, we want every pet and every owner to feel completely at ease — including when something doesn't go as expected. Please read our refund policy carefully before making a purchase.

What We Cover

We accept refund requests for items that arrive damaged, defective, or materially different from what was described on our store. If your order arrives in one of these conditions, we will make it right.

How to Request a Refund

To be eligible for a refund, you must:

• Contact us within 14 days of your delivery date at support@getmozie.com

• Include your order number in the subject line

• Attach clear photo evidence of the damage or defect

• Provide a brief description of the issue

Once we receive your request and verify the issue, we will process your refund within 5–7 business days. Approved refunds are returned to your original payment method.

Returnless Refunds

In most cases, we will issue your refund without requiring you to return the item. Because our products ship directly from our suppliers, returned items cannot be restocked or resold. We may ask you to keep the item, donate it, or dispose of it at your discretion. We will confirm this on a case-by-case basis when processing your request.

Return Shipping

In cases where a physical return is required, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as Mozie is not responsible for items lost in transit on return shipments.

What We Do Not Cover

We are unable to process refunds for:

• Change of mind or buyer's remorse

• Incorrect sizing selected by the customer (please refer to all size guides on product pages)

• Normal wear and tear from use

• Items damaged due to misuse or neglect

• Requests submitted more than 14 days after delivery

Questions?

If you have any questions about your order or our refund policy, please reach out to us at support@getmozie.com. We are happy to help.