Shipping Policy

Thank you for shopping with Mozie. We want to make sure you have a clear picture of what to expect when it comes to shipping and delivery.

Processing Time

All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping & Delivery Times

We currently ship to addresses within the United States.

• Standard Shipping — Free on all orders. Estimated delivery: 7–15 business days.

Please note that delivery timeframes are estimates and may vary depending on your location, carrier availability, and other factors outside of our control. We appreciate your patience.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment through the carrier's website. Please allow up to 48 hours after dispatch for tracking information to update.

Shipping Delays

Mozie is not responsible for delays caused by customs, weather events, carrier disruptions, or other circumstances beyond our control. If your order is significantly delayed beyond the estimated window, please contact us at support@getmozie.com and we will do our best to assist.

Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it, please first check with neighbors and any safe locations around your address. If the package cannot be located, contact us within 7 days of the marked delivery date and we will investigate with the carrier on your behalf.

Incorrect Address

Please ensure your shipping address is accurate before completing your order. Mozie is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us as soon as possible at support@getmozie.com and we will do our best to correct it before dispatch.